Using Northlight
Asking questions
Tips for questions that get precise answers, and how follow-ups work.
Ask the way you would ask a colleague. Precise questions get precise answers:
- Name the metric: “weekly active users”, not “usage”.
- Name the period: “last 30 days”, “since the pricing change”.
- Name the segment: “on mobile”, “for teams on the Team plan”.
Follow-ups
Every chat keeps its context. After “How many trials started last week?” you can ask “and how many converted?” without repeating yourself.
Confidence
Each answer shows a confidence note. Low confidence usually means an ambiguous column; add a description to the column and ask again.